- #My passport for mac target install#
- #My passport for mac target drivers#
- #My passport for mac target update#
- #My passport for mac target driver#
- #My passport for mac target upgrade#
I started trying out various Fresco Logic drivers I could get my hands on. I most likely have to downgrade my Fresco Logic drivers! Round 7. I go back to searching the web and I stumble upon a great post by kyroguy at the WDC forums.
#My passport for mac target install#
So I install the driver, but the problem isn’t going away!! Round 6.
#My passport for mac target driver#
I apparently managed to find v3.5.93.0 of the driver at which was the latest and very new (dated ).
#My passport for mac target update#
I respond to AsRock support and they tell me to search and update to the latest Fresco FL1000 USB3.0 driver on Windows. I disable USB sleeping on Windows ( Control Panel > Power Options > Balanced > Change plan settings > Change advanced power setting > USB setting > USB selective suspend setting > Disabled ), but this does not fix my problem either, as user Ayssl3 claims. I read on the web that there are software tweaks about this, particularly power options under Windows 7. I switched all jumpers to +5V, but the drive still disconnects. If it’s my motherboard, then AsRock support must know something about it, right? I contact them and they suggest to me to check the jumpers on my motherboard and set the voltage of the USB port to +5V. Contact AsRock Supportīack home, my power supply is 850W which should provide enough power, so I thought my motherboard may be faulty or it needs a BIOS update, or something similar. The drive works flawlessly! That rules out a problem with the drive or the cable and points the finger at my machine at home. I took the drive at work, where my workstation has an Asus P6X58D Premium, with a NEC USB 3.0 controller. I didn’t have a second cable and although my power supply is a Corsair HX850 I thought I should try it on another computer before going any further. It even appears that WD sends out a power cable to users affected. I see various posts on the WDC community forums ( 1) suggesting that there is a problem with power and potentially the cable shipped with the drive. No improvement, my passport is disconnecting continuously. Support also suggested that I disable any Legacy USB 3.0 support in my BIOS, which I did. I am actually uncertain why one has to install a backup utility to regulate sleeping cycles. Unfortunately, installing WD SmartWare didn’t do the trick. They suggested to install WD SmartWare and manage the sleeping cycles.
I thought that if there is a problem with the drive, they most likely know it already. The drive worked just fine on a USB 2.0 port, albeit at the expense of speed of course.
For the record I have an AsRock G41MH/USB3 motherboard that has a Fresco Logic FL1000 USB 3.0 controller, which provides a single USB 3.0 port. However, within minutes of use under Windows 7 (64-bit), the drive started to disconnect and reconnect randomly making it almost impossible to use. I recently bought a WD My Passport 1TB USB 3.0 Portable hard drive, which had an awesome price tag attached for the space it provides. Please, leave a comment if the firmware works for you with some information of your configuration, a lot of people come here in search for a solution! What is the USB 3.0 controller drivers you are using? Did you downgrade to those I suggest in my post here? Read the release notes and perform the relevant update. Firmware updates for My Passport drives can be found under the WD Support pages, for Windows and Mac, respectively. UPDATE : WD is providing firmware updates for various drives exhibiting the connect/disconnect problem (thanks Boostland for pointing this out). (d) Please take a moment and thank therealone for obtaining and posting this fix!!Īttention: If the registry fix does not fix it for you, read and follow the rollback instructions to an older driver. This registry fix only inserts a key used by the FL driver to disable the U1/U2 power states I think, but you are using this at your own risk. Insert the fix into your registry, by double clicking it on windows. (c) Download, decompress the Fresco Logic registry fix. I obtained mine from the FL support web page. (b) Download and install the latest FL USB3 drivers.
#My passport for mac target upgrade#
(a) Upgrade the firmware of your WD Passport via the Firmware Updater. Therefore I find their poor support disproportional to the problems their bugs have caused to unsuspecting users. I must also note that I have emailed Fresco Logic support twice at the beginning of 2014, asking them for information, a fix or comment, but they have not replied, or chose to ignore my email. Note that my drive still disconnected a couple of times, however only when the computer it was attached to was left for hours unattended and certainly not while in use. I have installed it along with the latest Fresco Logic USB3 drivers v3.5.106.0, which seems to work quite well. I have mirrored it here, in case the original file disappears. UPDATE : therealone, a user over at WDC Forums has posted a registry fix that Fresco Logic sent him.
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